SHOP FAQ

Where are the prints made in?

All prints are made and packed in Singapore!

What does limited edition mean?

Limited edition simply means that there will only be a fixed amount of copies of the print, and once it is sold out, it will never be printed again. The edition size indicates the number of the respective print that exists. The edition number on each print is unique, and in our case of digital prints, does not indicate any difference in quality.

What does preordering mean?

Preordering means that your order will be taken before the production of the item. Typically, a fixed preorder period will be announced and the edition size of prints to be produced will be based on the number of orders. The usual amount of time taken for preorder items to be produced is about 7 to 14 days after the end of the preorder period. We will state the exact shipping date of preorder items on the product page, look out for that!

Why is there no discount on preorders?

Because… preorder items are already discounted! Your preordering of a print means that there is no risk or wastage on our end, so we will pass on the savings to you at the preorder stage. While some preorder items will not be for sale again, sometimes extras will be printed and sold in the shop after the preorder period as an in-stock item. However, those will be priced more than 25% more expensive than when it was on preorder. That's more than any discount codes available here! So follow @paynk on Instagram to avoid missing out on preorder items!

SHIPPING FAQ

Where do you ship to?

We ship worldwide! Different shipping rates apply to different regions.

How much does shipping cost?

All merch and prints are produced in Singapore, so local delivery within Singapore is FREE! Overseas shipping rates vary according to size and weight of order. Shipping rates will be advised upon checkout.

How long does it take for my order to arrive?

We are only able to provide an estimate of when the item will be shipped, afterwhich you will receive a tracking number. You will be able to track the arrival date of your item based on the respective tracking number depending on the postal service used.

If there is available stock (e.g. limited edition prints), your items will be shipped in 1 to 3 working days.

If there is a preorder item in your order, the entire order will be shipped together once the preorder item is ready to be shipped. Preorder items typically ships in 14 days. Shipping date will be indicated on the respective product page.

Shipping time and shipping speed may be affected by peak-seasons and freight situation due to Covid-19.

RETURNS FAQ

Can I cancel my order?

If you wish to cancel your order, please email sharon@paynk.space within 24 hours of placing the order. We will not be able to entertain requests after this time period.

I received the wrong items, what should I do?

In the rare case of the wrong items being shipped to you, please email sharon@paynk.space with your order number and a photo of the items which you received. We will sort it out for you.

How will the prints be packaged?

We prefer to ship our prints flat. Large prints will be protected by a plastic sleeve and securely sealed in a rigid cardboard mailing envelope. Small prints will be protected by heavy kraft paper and securely sealed in a rigid cardboard mailing envelope.

I received damaged prints, what should I do?

As extra efforts have been made to ensure that you receive your prints in perfect condition, cases of damaged prints is very rare. However, if that happened to be the case, please email sharon@paynk.space with images of the damaged print(s) and packaging along with your order number within 3 days of receiving your items. We will not be able to entertain cases past that time frame.

I have other questions!

Sure, let us hear ‘em! Drop us an email at sharon@paynk.space if you have any further questions.